News You Can Use

The article based on surveys of over 1,000 GenAI users reveals that while adoption has grown significantly in 2025, most people still use GenAI for simple tasks like drafting emails or summarising content. Few users experiment with more advanced, workflow-embedded use cases. The gap between casual and power users is widening, and companies that provide training or templates see more consistent and productive usage.

This highlights the importance of investing in targeted GenAI enablement within our firm. Supporting structured experimentation is important, some of which we are already doing such as prompt libraries, workflow-specific use cases, firmwide training, and short live demos. The focus is on how to move our lawyers from casual users to confident operators.

Thomson Reuters' 2025 report on GenAI in professional services shows accelerating adoption across legal, tax, and compliance sectors. While ~70% of professionals are using GenAI in some form, ~65% cite concerns about trust and reliability. Clients increasingly expect GenAI integration in service delivery, but only less than 10% of firms feel fully prepared to meet this expectation.

Clients are beginning to ask smarter questions about how GenAI fits into legal service delivery. We can take the lead in client conversations by showing how we validate GenAI outputs, apply clear use-case boundaries, and focus on transparency.

Microsoft's annual Work Trend Index surveyed 31,000 people and analysed Microsoft 365 data to identify how AI is transforming work. "Frontier firms", defined as organisations where AI is deeply embedded in operations, are now 60% more likely to experience productivity gains.

This is a useful benchmark. As we explore tools like Copilot Studio, AGPT, and AI-enhanced workflows, we should also focus on system-level support: e.g., prompt libraries, cross-functional AI upskilling, and internal policies that guide responsible experimentation.